Please note with the current covid-19 pandemic still at the forefront only patients with an appointment will be able to come into the surgeries.
All patients are being asked to wait outside until the clinician calls them in so please ensure suitable clothing is worn. In line with government guidance we are also asking all patients attending the surgery for an appointment to wear a suitable face covering. If you have any symptoms of Covid-19 please do not attend the surgery and call to reschedule your appointment.
Following the impact that Coronavirus has had on Primary Care services, the Welby Practice will be making changes to the opening times at both Harlaxton and Waltham surgeries. From 20 July 2020 both surgeries will be open 3 mornings and 2 afternoons a week.
The new opening times will allow us to deliver a more efficient service across all sites ensuring our resource is utilised where it is needed, whilst also offering patients a wider variety of times available to access face to face care from our team of clinicians at Harlaxton and Waltham. Patients will continue to have access to help and advice online and by telephone between the hours of 08:00 and 18:30 Monday to Friday via our askmyGP service and Systmonline platform.
The Changes are as follows
Monday - 08:00 - 12:30
Tuesday - 13:30 - 18:00
Wednesday - 08:00 - 12:30
Thursday - 08:00 - 12:30
Friday - 13:30 - 18:00
Monday - 13:30 - 18:00
Tuesday - 08:00 - 12:30
Wednesday - 13:30 - 18:00
Thursday - 08:00 - 12:30
Friday 08:00 - 12:30
All medications, prescriptions and patient correspondence will be available for collection during these times.
Click on the askmyGP logo above for online help
PLEASE NOTE DUE TO NATIONAL NETWORKING ISSUES WE HAVE BEEN EXPERIENCING TECHNICAL ISSUES WITH OUR AMGP SERVICE TODAY 24.08.2020. WE HAVE NOW TAKEN THE DECISION TO TURN OFF ONLINE REQUESTS FOR THE REST OF THE DAY.
THERE MAY BE A DELAY IN DEALING WITH ANY REQUESTS ALREADY RECEIVED AND ROUTINE REQUESTS MAY HAVE TO BE DEFERRED TO TOMORROW. IF YOU NEED TO CONTACT US ABOUT A CONCERN THAT IS OF AN URGENT NATURE PLEASE CALL THE SURGERY DIRECT ON 01949842325. HIGHER CALL VOLUMES MEAN THERE MAY BE A DELAY IN US ANSWERING YOUR CALL. WE THANK YOU FOR YOUR PATIENCE.
AskmyGP is the Fastest, and easiest way to access help and advice from your GP surgery and helps you avoid unnecessary visits to the Practice. It saves us time too so wherever possible please help us help you.
The service is available to all of our patients between the hours of 06:00 and 16:30 Monday to Friday.
If you feel your concern requires urgent attention after this time please telephone the surgery on 01949842341 or use the 111 service if calling after 18:30 or at weekends.
The Practice now manages all patient requests on the day using a system called askmyGP which is an easy, quick and user friendly way to seek help and advice from one of our practitioners (GPs or Advanced Nurse Practitioners). Patients are able to submit requests for children or anyone they care for, as long as the person they care for is registered with the practice.
The service is available to all of our patients between the hours of 06:00 and 18:30 Monday to Friday. AksmyGP has helped reduce the typical 8am rush for appointments seen with traditional appointment systems as patients can contact the practice at any point during our askmyGP service times and we respond during our operating hours. We aim to respond to requests made before 16:00 on the same day where possible.
AskmyGP allows patients to seek help from specific practitioners (so long as they are working that day) and we will respond either by telephone or secure electronic message. If a face to face appointment is required this will be offered to the patient on the day they submit their request.
Please note patients are no longer able to book appointments using their SystmOnline account.
Why do we encourage anyone who has access to a computer, tablet or smart phone to submit their request online?
- Submitting a request online allows GPs and ANPs to respond to patients digitally which is often much more convenient for the patient. Most issues can be managed without a need to visit the surgery.
- Like all GP practices our telephones are often busy and submitting a request online will save the patient time as there is no waiting for our team of call handlers to get round to your call.
- submitting a request online allows a patient to include more detail about their issue including photos and documents which could be useful to the practitioner who is dealing with the request.
- submitting a request online keeps our telephones lines free for patients who genuinely do not have online access or require other services not managed through askmyGP such as nurse appointments.
Welcome to The Welby Practice
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Patient Benefit Fund
The practice has a benefit fund and patients may wish to make a donation to the surgery. This money is kept in a separate account and is used to provide special equipment to help improve patient care and comfort.
Friends and Family Test
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.
Since its launch in 2013, more than 25 million pieces of patient feedback have been submitted. The FFT has been rolled out across most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, patient transport and more. Please click on the image link below.
Giving Feedback takes minutes, but the impact can last a lifetime
Your voice helps Healthwatch to influence the planning of health and social care services in our local area for local people. That’s why they actively encourage and welcome your feedback.
(Site updated 27/08/2020)